Work

I have designed product selection criteria, customer-facing materials and tools that people use at work. I consider both the technical content and the circumstances of the people using it.

• A

  Sales & customer-facing enablement

  Plenty of product information, but customers still struggle to choose?

  I develop criteria and materials that explain why a product fits a customer—and when it does not. I connect them with training and tools for sales staff and partners.

  What we can work on

  • Product and service selection criteria and the structure of customer-facing materials
  • Sales and partner training, with workshops on actual customer situations
  • Work tools that turn field records into proposal and explanation materials

  Relevant experience

  • Catalog and product search structures reflecting customer selection and compatibility
  • Workshops where participants prepared plans for actual accounts and brought them to management review
  • Localization and development of technical training videos and online courses
• B

  Knowledge use & process improvement

  More documents, but the same person is still the source of every answer?

  I clarify the context in specialist materials and the criteria behind work decisions, then connect them with tools for finding information or reducing repetitive work. I also examine whether AI outputs are usable in the real workflow.

  What we can work on

  • Structuring specialist materials and designing tools to find and use them
  • Improving document workflows and repetitive tasks with AI and development partners
  • Hands-on practice and coaching so employees can improve their own work

  Relevant experience

  • Automated preparation of quarterly demand-forecast materials from sales data—from about three days to about five minutes
  • Developed and used an AI translation tool with attention to terminology and reader comprehension
  • Delivered AI training and coached colleagues as they built their own automations